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Return.Exchange

The following clauses pertain to our Return / Exchange Policy:

It’s a place where your happiness comes first:

Unlike what is generally assumed about the online retailers that they articulate greasy and cynical policies with a lot of if's and but's; but at Jjacket, your happiness & complete satisfaction out of our products come paramount and for ascertaining so we have 30 days Return & Exchange Policy, which is applicable to all the products purchased from us.

It implies that when a product gets delivered at your doorstep, and if you do not find the fit of it comfortable and/or you do not like the product overall; you can return it and have it exchanged for the same product in different size or can have it exchanged for a different product altogether.

Steps to have the product exchanged:

First you need to contact us at info@jjacket.com and let us know that why you want to have your existing product exchange and which product you want to have it exchanged for.

After paying Return Shipping Fee i.e. ranges in between $10.00 to $30.00, you would be needed to ship the jacket back to our mentioned returned address i.e. we would let you know where to ship the jacket to, and you have to correspond us the tracking information of the parcel containing the returned product.

Note: Please be aware that the only reason we are able to offer you the products in the cheapest prices possible online is because of the fact that our business operations are sited offshore & a successful implementation of this strategy has enabled us to become a Cost Leader. When you make a purchased with us, you hereby agree to acknowledge your order shipped from any part of the world. Usually the orders are shipped from our facilities located in North America & Asia but again, our orders can be shipped from any part of the world. The same policy is applicable for the Returns.

In cases of Return & Exchange, you are agreed to ship the item back to us at any location in the world. You shall not have any objection with regards to shipping the item back to us & you shall also bear its shipping cost. You are always required to contact us first prior shipping the item back to us. Items shipped back without bringing into our knowledge would not entertained for return and/or exchange in whatsoever cases.

Once we receive the item back, we would be more than happy to ship back to you an item in your desired size and / or an all-new item altogether.

The condition your product (needed to be returned) has to be in:

The product has to be in this resalable condition and it must not be washed, worn, jagged, threadbare, soiled and/or torn.

We do understand that to check out the fit of the product, it has to be tried out over your body. We recommend you to try out the product, once you get the delivery. To do that make sure that any tags, labels and/or logos attached must not be removed from it.

Furthermore, the product must be shipped back in its original packaging along with its original invoice, which was initially enclosed.

About shipping, postage and packaging fee

Either of the cases whether a product is purchased with Shipping Fee OR with Free Shipping offer, a sum of $10.00 to $30.00 in account of Return Shipping Fee of the product would be charged (i.e. based upon your native country) and that has to be paid by the customer. Once the Return Shipping Fee is successfully paid, the customer would be required to send the product at the address, which would be corresponded by us.

For second time return & exchange i.e. when a customer has already opted-in for return, he would be required to pay $40.00 fee to have the product exchanged for the second time.

Our Return Addresses:

4583 Gorham Street
London, ON N0N 0N0
Canada

Magatzem # 10A, Zona comercial 25
San Miguel Petapa, Guatemala
Guatemala

No. 14 10th Street Extension
Corner BS Aquino St. & Aguinaldo St.,
Bacolod City, Negros Occidental – 6100
Philippines

B-4, S/1, Albadar Sq.
C/3 Commercial Area,
Nazimabad, Extension # 4
Karachi – 74600
Pakistan

As our valued customer, you always have to contact us at info@jjacket.com & we would let you the address to Return the purchase item to after you pay the Return Shipping Fee.

Information about Refund:

Please do note that returns are entertained for exchange only NOT for the sake of refund. Different sizes can be opted-in OR a store credit of the same amount can be made available to make purchase from our store for the extent of the same amount.

For more information, please feel free to contact us at info@jjacket.com

Revised on February 3, 2014.