Contact JJacket
A real person reads every email and we reply within 1 business day. If your question is about an order, put your order number in the subject line and you will get a faster, more useful answer.
How to Reach Us
| Details | |
| info@jjacket.com | |
| Phone | +1-510-833-7711 |
| Support hours | 09:00 to 17:00 GST (Gulf Standard Time), Monday to Friday |
| Email response time | Within 1 business day |
| US address | 625 Center Street, Oregon City, OR 97045, United States |
| UAE sales office | Warba Center, 308, Deira, Dubai, United Arab Emirates |
A note on time zones: our support team works to Gulf Standard Time, which is 9 hours ahead of US Pacific and 8 ahead of US Eastern. An email sent during your afternoon will usually be answered while you are asleep, and the reply will be waiting when you wake up.
Use the Right Subject Line
It sounds bureaucratic. It is the single thing that most reliably gets your email dealt with quickly.
| If you want to… | Subject line |
| Cancel an order | CANCEL — Order # |
| Start a return or exchange | RETURN — Order # |
| Report a damaged or incorrect item | DAMAGED — Order # (attach photos) |
| Chase a late parcel | DELAY — Order # (include tracking number) |
| Ask about sizing before ordering | SIZING |
| Ask about a custom or made-to-measure piece | CUSTOM ORDER |
| Ask about a payment or refund | PAYMENT — Order # |
| Make a data or privacy request | DATA REQUEST |
| Report an accessibility problem | ACCESSIBILITY |
| Submit an intellectual property notice | IP NOTICE |
| Enquire about wholesale or bulk supply | WHOLESALE |
Before You Email — These May Be Faster
- Track your order — for anything about where your parcel is. Tracking can take 24 hours to update after dispatch.
- Size chart — published measurements for every size. Measure a jacket you own and compare.
- Shipping Policy — handling times, transit times and delivery costs.
- Return, Refund and Exchange Policy — the 30-day window and how returns work.
- Order Cancellation Policy — how to stop an order before it ships.
Wholesale and Bulk Supply
We spent years as a manufacturer supplying sellers on Walmart, Amazon and eBay, and we still run our own production. If you are buying to resell, email info@jjacket.com with WHOLESALE in the subject line and tell us the styles, the quantities and the timeline. We will come back with terms.
Retail orders placed in bulk without an agreement in place may be cancelled — see the Terms and Conditions.
Feedback
We are rebuilding this storefront after years of supplying other people. If something on the site is confusing, if a description is wrong, or if you want a style we are not carrying, tell us. That kind of message gets read carefully, and quite a lot of it turns into changes.
Frequently Asked Questions
Email info@jjacket.com or call +1-510-833-7711 between 09:00 and 17:00 GST, Monday to Friday. We reply to emails within 1 business day. Include your order number in the subject line for anything order-related.
Within 1 business day for email. Support works to Gulf Standard Time, so a message sent during a US afternoon is usually answered overnight and waiting when you wake up.
Our US address is 625 Center Street, Oregon City, OR 97045. Our UAE sales office is at Warba Center, 308, Deira, Dubai, and most orders ship from our Dubai facility.
Yes. Call +1-510-833-7711 or email with SIZING in the subject line. We would rather spend five minutes getting the size right than process a return three weeks later.
Yes. We supplied sellers on Walmart, Amazon and eBay for years and still run our own production. Email info@jjacket.com with WHOLESALE in the subject line, including styles, quantities and timeline.