These terms set out the agreement between you and JJacket.com when you use this website or buy from it. They cover how an order becomes binding, what you pay, what we owe you if something goes wrong, and where the limits sit on both sides.

Read them before you order. Placing an order means you accept them. If there is something here you are not comfortable with, email info@jjacket.com and ask before you buy rather than after.

1. Who You Are Contracting With

JJacket.com sells leather jackets and outerwear for men and women. Where these terms say “we”, “us” or “JJacket”, they mean JJacket.com.

	Details
Trading name	JJacket.com
Registered entity	JJacket
Company registration number	62-0793974
US address	625 Center Street, Oregon City, OR 97045, United States
UAE sales office	Warba Center, 308, Deira, Dubai, United Arab Emirates
Email	info@jjacket.com
Phone	+1-510-833-7711
Support hours	09:00 to 17:00 GST, Monday to Friday

 

2. Accepting These Terms

By browsing this site, creating an account or placing an order you agree to be bound by these terms, together with the policies referenced in them.

The following pages form part of this agreement and carry the same weight as the text on this page:

• Shipping Policy — handling times, transit times, delivery costs and coverage
• Return, Refund and Exchange Policy — the 30-day window, condition requirements and refund timing
• Order Cancellation Policy — when and how an order can be stopped
• Payment and Billing Terms — accepted methods, when you are charged, chargebacks
• Privacy Policy and Cookie Policy — what we do with your data
• Intellectual Property and Trademark Notice — ownership, third-party marks and takedown requests

3. Who Can Buy From Us

You may order from JJacket.com if you are at least 18 years old, or the age of majority where you live, whichever is higher, and legally able to enter a contract.

You must use a payment method you are authorised to use. If you are ordering on behalf of a business, you confirm you have authority to bind that business.

We may decline or cancel any order where these conditions are not met.

4. Your Account

You can order as a guest or create an account. If you create one, you are responsible for keeping your password confidential and for activity that happens under your login.

Tell us immediately if you believe your account has been accessed by someone else. We can suspend or close an account that is being used fraudulently, to abuse promotions, or in a way that damages other customers or our systems.

5. Products, Photographs and Descriptions

Leather is a natural material

Grain pattern, shade and surface marking vary between hides and between panels of the same jacket. That variation is a property of real leather, not a manufacturing fault, and it is one of the ways you can tell a genuine hide from a synthetic one. We do not treat it as a defect and neither should you.

Colour on your screen

We photograph products as accurately as we can, but monitors, phone screens and browsers all render colour differently. A jacket described as dark brown will be dark brown. Whether it looks identical to the photograph on your particular screen is outside our control.

Descriptions

We describe materials honestly. Where a product is made from genuine leather, the description says so. Where it uses suede, faux leather, wool, cotton, polyester or a blend, the description says that instead. We do not use “leather” as a loose term for anything that resembles it.

If a description on this site is inaccurate, tell us and we will correct it. If you have already bought based on an inaccurate description, that is a fault and it is covered under the Return, Refund and Exchange Policy at our cost.

Availability

Listing a product does not guarantee it is in stock. If an item is unavailable after you order, we contact you within 2 business days with the options: wait for the restock, swap for something else, or cancel for a full refund.

6. Sizing and Fit

Measurements for every size are published on the size chart. Measure a jacket you already own and compare the numbers rather than ordering the size you usually take. Sizing conventions differ enormously between brands and countries.

A jacket that matches its published measurements has been supplied correctly. If it does not fit you, that is a change-of-mind return rather than a fault, and the return postage is yours. If it does not match the published measurements, that is our fault and we cover everything.

7. Custom and Made-to-Measure Orders

We still run our own production, so we can cut to your measurements. Custom orders work differently from stock orders in three ways:

• You are responsible for the accuracy of the measurements you send us. We cut to what you provide. If the numbers are wrong, the jacket will be wrong, and that is not a manufacturing fault.
• Custom pieces take longer. We confirm the lead time in writing before we start, and that time is in addition to normal shipping.
• Once cutting has begun, the piece cannot be resold to anyone else. It cannot be cancelled, returned or exchanged for a change of mind or a fit issue.

Faulty workmanship on a custom piece is always covered. If the jacket does not match the measurements you gave us, we remake it or refund it in full.

8. Prices, Currency and Taxes

All prices are in US dollars (USD). If your browser or card issuer displays another currency, that figure is an estimate. Your bank sets the exchange rate and may add a foreign transaction fee, which is between you and them.

Prices shown include the product only. Shipping is calculated at checkout and displayed before you pay. Nothing is added after you have confirmed the order.

Duties and import taxes are prepaid by us before your parcel leaves. There is no customs charge to pay on delivery. Where US state sales tax applies, it is calculated and shown at checkout.

We can change prices at any time. A change never affects an order you have already placed.

Pricing errors

If a product is listed at an obviously incorrect price because of a system fault or human error, we are not obliged to supply it at that price. We contact you before dispatch, tell you the correct price, and you decide whether to continue or cancel for a full refund. We never charge the higher amount without asking you first.

9. Discount Codes and Promotions

Where we run a promotion, the terms are displayed with it. Unless we say otherwise:

• One discount code per order, and codes do not stack with each other.
• Codes apply to product price, not to shipping, and not to items already reduced in a clearance sale.
• Codes have an expiry date and can be withdrawn at any time before you place an order.
• Codes have no cash value and cannot be exchanged for a refund or credit.
• If you return an item bought with a code, the refund is the amount you actually paid, not the pre-discount price.

We can void a discount, cancel an order or close an account where a code is being used through automated tools, bulk account creation or any other abuse.

10. How an Order Becomes Binding

This section matters more than it looks, so here is the sequence in plain terms:

1. You place an order. That is an offer to buy, not a completed contract.
2. You receive an order confirmation email. That confirms we have received the order. It is still not acceptance.
3. We run stock, address and payment checks.
4. We email you to confirm dispatch. That is the point the contract is formed, and it covers only the items named in that dispatch email.

Until dispatch we may decline the order in full or in part. Reasons include stock we cannot supply, a pricing error, a failed fraud or address check, an undeliverable address, or a suspected reseller order placed at retail terms. Where we decline, you are refunded in full and told why.

11. Payment

Accepted payment methods, when your card is charged, security and chargebacks are covered in the Payment and Billing Terms. In summary: payment is taken at the point of order, all payments are processed by PCI-DSS compliant providers, and we never store your full card number on our systems.

12. Delivery

Handling times, transit times, costs and coverage are set out in the Shipping Policy. Transit estimates come from our couriers and are estimates, not guarantees. Weather, customs inspection and peak-season volume all add days and none of them are within our control.

Risk in the goods passes to you on delivery. Where a parcel is confirmed lost by the carrier, we resend or refund in full.

13. Cancellations, Returns and Exchanges

Your rights and the process are set out in the Order Cancellation Policy and the Return, Refund and Exchange Policy. The headlines:

• Cancel free of charge any time before dispatch.
• 30 days from delivery to start a return, with tags attached and the item unworn.
• Refunds issued within 10 business days of the return passing inspection.
• No restocking fees, ever.
• Custom and made-to-measure items are excluded, except where faulty.

Nothing in these terms removes any statutory right you have as a consumer under the law of your country or state.

14. Product Care and Warranty

We warrant that jackets are free from manufacturing defects in materials and workmanship at the point of delivery. Report a defect within 30 days of delivery with photographs and we will repair, replace or refund at your choice.

The warranty does not cover:

• Normal wear — leather softening, creasing, patina and colour deepening with use. These are expected and desirable in a leather jacket.
• Damage from misuse, accident, alteration or tailoring by a third party.
• Damage from improper cleaning. Leather should not be machine washed. Use a specialist leather cleaner.
• Damage from improper storage — damp environments, prolonged direct sunlight, or storage in plastic which traps moisture.
• Deterioration over time in items that have been worn extensively.

15. Our Intellectual Property

The text, photographs, product images, logos, page layouts and design of JJacket.com belong to us or are used with permission. You may view them and share links to them. You may not copy them onto another website, use them in your own listings, feed them into a scraper, or resell them.

Third-party names, trademarks and film or television titles that appear anywhere on this site are addressed separately in the Intellectual Property and Trademark Notice, which also sets out how to submit a takedown request.

16. Reviews and Anything Else You Post

If you leave a review, submit a photograph or post anything else on this site, you keep ownership of it and you grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use it in connection with our business, including in marketing.

You confirm that what you post is yours to post, is accurate, and does not infringe anyone else’s rights.

We remove content that is unlawful, abusive, defamatory, deceptive, or that contains personal data belonging to someone else. We do not remove a review simply because it is negative, and we do not pay for reviews or publish reviews we have written ourselves.

17. Things You Must Not Do

You must not use this site to:

• Buy for resale without a written wholesale agreement from us.
• Scrape, crawl, mirror or harvest content, images, prices or customer data by automated means.
• Place fraudulent orders, use payment credentials you are not authorised to use, or systematically abuse the return process.
• Introduce malware, attempt to gain unauthorised access to any part of the site, or interfere with its operation.
• Impersonate JJacket, another customer, or any other person.

18. Links to Other Websites

This site may link to third-party websites. We do not control them and we are not responsible for their content, their products or their privacy practices. A link is not an endorsement. Read their terms before you use them.

19. Availability of the Site

We aim to keep the site available and accurate, but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict any part of it for maintenance, security or business reasons, generally without notice.

20. Disclaimers

The site and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law we exclude all warranties, conditions and representations not expressly set out in these terms, whether implied by statute, common law or otherwise.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

21. Limitation of Liability

Subject to the paragraph above, our total liability to you arising out of or in connection with any order is limited to the total amount you paid for that order, including shipping.

We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising because an item did not arrive in time for a specific event. If you are buying for a date that matters, order well ahead of it and choose Expedited shipping. Transit estimates are not guarantees.

22. Indemnity

You agree to indemnify us against any claim, loss or cost arising from your breach of these terms, your misuse of the site, or content you post on it.

23. Events Outside Our Control

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including extreme weather, natural disaster, war, civil unrest, epidemic, strike, carrier failure, customs action, government restriction, port closure, power failure or failure of public telecommunications networks.

Where such an event occurs, we contact you with a revised timescale. If the delay becomes unreasonable, you may cancel any undispatched part of the order for a full refund.

24. Privacy

How we collect, use, store and share your personal data is set out in the Privacy Policy and the Cookie Policy. Placing an order means you have read them.

25. Governing Law and Disputes

These terms and any dispute arising from them are governed by the laws of the State of Oregon, United States, without regard to its conflict-of-law rules. The courts of the State of Oregon have exclusive jurisdiction, except where the law of your own country or state gives you the right to bring proceedings locally as a consumer.

Before starting formal proceedings, please contact us at info@jjacket.com. Most disputes are resolved within a few emails, and we would rather fix a problem than argue about one.

26. Changes to These Terms

We may update these terms. The version that applies to your order is the version published on the date you placed it, so the date at the top of this page matters. Material changes are announced on the site.

27. General

• If any provision is found unenforceable, the rest continues in force.
• If we do not enforce a right immediately, we have not given it up.
• You may not transfer your rights under these terms. We may transfer ours as part of a business sale or reorganisation, without reducing your rights.
• Entire agreement. These terms and the policies referenced in them are the whole agreement between us regarding your order.
• Third parties. Nobody other than you and us has rights under these terms.

28. Contact

JJacket.com

Email: info@jjacket.com

Phone: +1-510-833-7711

Support hours: 09:00 to 17:00 GST, Monday to Friday

US address: 625 Center Street, Oregon City, OR 97045, United States

UAE sales office: Warba Center, 308, Deira, Dubai, United Arab Emirates

We reply to emails within 1 business day.

Frequently Asked Questions

When is my order actually accepted?

Placing an order is an offer to buy. The contract forms when we email to confirm dispatch, not when you get the order confirmation and not when payment is taken. Until dispatch we can decline an order and refund you in full.

What currency are JJacket prices in?

All prices are shown and charged in US dollars. If your browser or card shows another currency, that is an estimate. Your bank sets the final conversion rate and may add a foreign transaction fee.

Do I pay customs or import duty?

No. Duties and import taxes are prepaid before your parcel leaves us, so there is nothing to pay on delivery. Where US state sales tax applies, it is calculated and shown at checkout before you pay.

What happens if a jacket is listed at the wrong price?

We contact you before dispatch with the correct price. You choose whether to go ahead or cancel for a full refund. We never charge the higher amount without asking you first.

Will the colour match the photograph exactly?

Closely, but not exactly. Leather varies in grain and shade between hides, and screens render colour differently. Slight variation is a property of real leather rather than a defect, so it is not covered as a fault.

Can I cancel a made-to-measure jacket?

Only before cutting begins. Once your measurements have gone to the cutting table the piece cannot be resold, so it cannot be cancelled or returned for a change of mind. Faulty custom items are always covered.

Is there a warranty on JJacket jackets?

Yes. Jackets are warranted free from manufacturing defects at delivery. Report a defect within 30 days with photographs and choose repair, replacement or refund. Normal wear, creasing and patina are not defects.