Last updated: 31 July, 2026

When buying a leather jacket online, you’re taking a gamble on fit. We have this. This page details what happens if the jacket you unbox isn’t the one you want to keep.

WHAT’S THE RETURN POLICY ON AN ITEM?

You have 30 days from the date your order is delivered to request a return.

The clock starts on the delivery date shown by the courier, not the order date.  Requests made after day 30 cannot be accepted, because the item is no longer in resale condition for a new customer.

Email info@jjacket.com with your order number to request a return before day 30. You do not need to have sent the parcel back by then. You only need to have told us.

WHAT CONDITION DOES THE ITEM NEED TO BE IN?

We accept returns on items that are:

  • Unworn and unused, beyond trying it on indoors
  • Still carrying all original tags, exactly as they arrived
  • Free of odours, including smoke, perfume, aftershave and pet hair
  • Free of stains, scuffs, alterations and tailoring
  • Packed in the original packaging with any dust bag, spare buttons or belt included

Leather picks things up fast.  A jacket worn out for one evening usually comes back smelling of it, and we cannot resell that.  Try it on over the clothes you plan to wear it with, in a clean room, and keep the tags on until you are sure.

If a returned item arrives outside these conditions, we will contact you with photographs before making any decision.  You can have the item posted back to you at your cost, or agree a partial refund with us.

WHAT CANNOT BE RETURNED?

  • Items requested after the 30-day window has closed
  • Items returned without prior approval and a return reference
  • Items that have been worn, washed, altered or tailored
  • Items with the tags removed
  • Gift cards
  • Made-to-measure and custom-sized items, which are cut to your own measurements and cannot be resold. Faulty custom items are always covered.

HOW DO I START A RETURN?

  1. Email info@jjacket.com within 30 days of delivery. Put your order number in the subject line.
  2. Tell us the reason and attach photos if the item arrived damaged or is not what you ordered.
  3. Wait for your return reference. We reply within one business day with the reference and the return address.
  4. Pack the jacket in its original packaging, with tags attached, and write the return reference on the outside of the parcel.
  5. Post it back using a tracked service and send us the tracking number.
  6. We inspect on arrival. Inspection takes 1 to 2 business days.
  7. We refund you. The refund is issued within 10 business days of the inspection passing.

Parcels returned without a return reference can’t be associated with an order. Don’t post until you’ve got one.

WHERE DOES THE RETURN GO TO?

The return address will be the same warehouse from which the parcel was shipped.

And your jacket is in Dubai, but you don’t send it to Dubai. Returns are in the United States, so return postage is low and the time frame is short. No one is paying international freight to return a jacket because the sleeves were too long.

Do not post anything until we have given you a return reference. Without it, we cannot match your parcel to your order.

WHO PAYS FOR SHIPPING ON RETURNS?


    Reason for return


Who pays

    Changed your mind, wrong size ordered, did not suit you

You do

    Item arrived damaged

We do

    Item is faulty

We do

     We sent the wrong item, size or colour

We do

If it is our fault, we will send you a prepaid label or refund your postage cost upon receipt. In those cases, original outbound shipping costs are also refunded.

Returns for change of mind are not refunded for the original shipping charge. You get back only the price of the item.

HOW LONG FOR MY REFUND?

Refunds are made within 10 business days of receipt and approval of your return.

You receive the money back on the card or bank account you paid with. We cannot refund to a different card, or as cash or a bank transfer.

Once we have processed the refund, it will take time for your bank to process it. This is typically 3-5 business days for cards and is out of our hands. If you do not receive anything within 10 business days from our confirmation email, please get in touch with your bank first, then email us the confirmation email, and we will chase it for you.

Refunds are given for the item price. Customs does not refund the duties and taxes to us; therefore, we do not receive a refund of the duties and taxes we prepaid on the shipment.

HOW DO EXCHANGES OPERATE?

We trade things, and there are two conditions. New condition. Tags attached.

That’s the whole test. If you tried it on and it felt too tight in the shoulders and left the tags on, you can exchange the jacket.

To exchange:

  1. Please email info@jjacket.com with your order number and what size/item you would like in its place.
  2. Return the original to the address we give you.
  3. We check it on arrival.
  4. We ship the replacement, with the same lead times as a new order.

If the replacement was greater, we will send out a payment link for the difference. If it costs less, we will refund the difference back to your original payment method.

You may trade one item, one time. After that, you have to do a second return for a refund.

IF YOUR ITEM ARRIVES DAMAGED, DEFECTIVE OR INCORRECT

Please let us know within 7 days of delivery and send us pictures. Post a picture of the entire jacket, one of the issue and the inside collar label.

We will either replace the item or refund you the full amount including all shipping costs, whichever you choose. Postage paid by you. This clause does not cover faults caused by normal wear and tear over time, or by improper storage.

IF YOUR PACKAGE IS LOST OR MARKED AS DELIVERED BUT IT NEVER ARRIVED

Please get in touch with us with your order number. We initiate a trace with the carrier, which normally takes 5-7 business days to resolve. If the parcel is confirmed lost, we re-send the order or refund in full.

CANCEL, BUT INSTEAD RETURN.

It is faster and cheaper to cancel the order than to return it, if your order has not yet shipped. See our Order Cancellation Policy.

CONTACT US ABOUT A RETURN

JJacket.com
Email: info@jjcaket.com
Phone: +1-510-833-7711
Support Hours: 09:00 AM GST to 05:00 PM GST
US address: 625 Center Street, Oregon City OR 97045, United States
UAE Sales Office: Warba Center, 308, Deira, Dubai, United Arab Emirates

We will reply to emails in 1 business day.

FREQUENTLY ASKED QUESTIONS

WHAT IS JJACKET RETURN POLICY?
You have 30 days from the date of delivery. To begin the process, send an email to info@jjacket.com with your order number before day 30. If you ask in time, you can post the parcel itself later.

CAN I RETURN A LEATHER JACKET IF I HAVE TAKEN THE TAGS OFF?
Returns & Exchanges: No, tags are still required on returns and exchanges. Try the jacket on indoors, and leave the tags on until you decide to keep it.

HOW LONG DO JJACKET TAKE TO REFUND?
Returns are processed within 10 business days of receipt and approval. Then your bank takes another 3-5 business days to credit it to your account.

WILL I HAVE TO PAY FOR THE RETURN POSTAGE?
Yes, for change of mind. If the item is faulty, damaged or not what you ordered, we pay for the return shipping.

ARE THERE RESTOCKING FEES?
No.  JJacket does not charge restocking fees on any returns.

CAN I EXCHANGE A JACKET FOR ANOTHER SIZE?
Yes, as long as the tags are still on and it’s not used. Please email us with your order number and size you would like. Once we have the original back and it has passed inspection, we will send out the replacement.

WHERE DO I SEND MY RETURNS?
To return an item, we have different warehouses located in the United States and South Asian countries. You will need to send the return back to the exact location from which your parcel was shipped. Do not post anything until we have provided you with a return reference, or we are unable to match the parcel to your order.

CAN I GET THE REFUND ON ANOTHER CARD?
No. Refunds are refunded to the original method of payment used at checkout.