Last updated: 31 July, 2026

You can cancel free of charge at any point before your order is dispatched. No fee, no restocking charge, no argument. Once the parcel is with the courier it becomes a return instead, which costs you more and takes longer — so if you have changed your mind, tell us quickly.

Email info@jjacket.com with CANCEL and your order number in the subject line.

How Long Do I Actually Have?

Longer than you think, but not much. Handling time is the whole window.

Item type	Handling time	Realistic cancellation window
In-stock items	1 to 2 business days	Same day is safe. Day 2 is a gamble.
Items that need processing	4 business days	Up to roughly day 3.
Made-to-measure and custom	Confirmed per order	Until cutting begins, usually within 24 hours.

 

Orders placed after 2:00 PM GST are treated as placed on the next business day, which buys you a few extra hours. Orders placed on a Friday or a public holiday start counting on the next working day.

Send the request as soon as you decide. We process cancellations in the order they arrive, and a request sitting in the inbox behind fifty others while your jacket is being boxed helps nobody.

How to Cancel

1. Email info@jjacket.com. Subject line: CANCEL — Order #[your order number]. Putting it in the subject line matters, because that is what gets it pulled out of the queue.
2. Tell us whether you want the whole order cancelled or only part of it. If part, say exactly which items.
3. Wait for our reply. We respond within 1 business day and tell you plainly whether we caught it in time.
4. If we caught it, the refund goes out within 2 business days of that confirmation.

Do not assume a cancellation has worked until we confirm it. An email sent is not an order stopped. If you have not heard from us within 1 business day, call +1-510-833-7711.

What You Get Back

A cancellation caught before dispatch is refunded in full. That means:

• The full price of the item or items cancelled.
• The shipping you paid, if the entire order is cancelled.
• Any tax charged at checkout.

There are no deductions. We do not charge a cancellation fee, a restocking fee, or a payment-processing fee.

Timing. The refund is issued to your original payment method within 2 business days of us confirming the cancellation, and always within 10 business days. Your bank then takes a further 3 to 5 business days to post it, which is outside our control. If nothing has arrived 10 business days after our confirmation email, contact your bank first, then forward us that confirmation and we will chase it.

Refunds go back to the card or account you paid with. We cannot refund to a different card, in cash, or by bank transfer.

Cancelling Part of an Order

You can cancel individual items and keep the rest. Tell us exactly which items in your email.

One thing to watch: if removing an item drops the order below a free-shipping threshold or a discount-code minimum, the remaining items are recalculated at the correct rate. We tell you the new total before we do anything, and you can cancel the whole order instead if you would rather.

Changing an Order Instead of Cancelling It

Most people who want to cancel actually want to change something. Before dispatch we can usually:

• Change the size or colour, subject to stock.
• Correct the shipping address.
• Upgrade or downgrade the shipping service, with the difference charged or refunded.
• Add an item, if the order has not been packed.

Email the change to info@jjacket.com with your order number. Once the parcel is with the courier we cannot redirect it — see the Shipping Policy for what happens to a misaddressed parcel.

Made-to-Measure and Custom Orders

Custom pieces are cut to your measurements, which means they cannot be resold to anyone else. The cancellation window is therefore short and it closes hard.

• Before cutting begins: cancel free of charge, refunded in full. This is usually within 24 hours of the order.
• After cutting begins: the order cannot be cancelled, returned or exchanged for a change of mind or a fit issue.

We email you when your custom order goes into production, so you always know when the window has closed. If the finished piece does not match the measurements you supplied, or the workmanship is faulty, that is fully covered — we remake it or refund it.

If Your Order Has Already Shipped

It is a return, not a cancellation. Do not refuse the delivery and do not mark it return to sender — refused parcels take weeks to find their way back and we cannot refund what we cannot trace. Accept it, then start a return under the Return, Refund and Exchange Policy.

	Cancellation (before dispatch)	Return (after delivery)
Cost to you	Nothing	Return postage, for a change of mind
Original shipping refunded	Yes	No, for a change of mind
Time to your refund	2 business days plus bank time	Transit, plus inspection, plus up to 10 business days
Condition requirements	None — you never received it	Unworn, tags attached, original packaging

 

That table is the whole argument for telling us early.

When We Cancel an Order

We may cancel all or part of an order before dispatch. When we do, you are refunded in full and we tell you why. The reasons:

• The item is not available. We contact you within 2 business days and offer a wait, a swap or a refund.
• Pricing error. An item was listed at an obviously wrong price. We tell you the correct price and you choose whether to continue.
• Failed payment or fraud screening. The payment did not clear, or automated screening flagged the transaction. If you think that is wrong, email us and a person will review it.
• Undeliverable address. We do not ship to PO boxes, APO or FPO addresses, or freight forwarders.
• Suspected resale. Bulk orders placed at retail terms without a wholesale agreement.
• Promotion abuse. Discount codes used through automated tools or bulk account creation.

A cancellation by us never costs you anything.

Contact Us About a Cancellation

JJacket.com

Email: info@jjacket.com — subject line: CANCEL — Order #

Phone: +1-510-833-7711

Support hours: 09:00 to 17:00 GST, Monday to Friday

US address: 625 Center Street, Oregon City, OR 97045, United States

UAE sales office: Warba Center, 308, Deira, Dubai, United Arab Emirates

We reply to emails within 1 business day.

Frequently Asked Questions

Can I cancel my JJacket order?

Yes, free of charge at any point before dispatch. Email info@jjacket.com with CANCEL and your order number in the subject line. In-stock items usually dispatch within 1 to 2 business days, so send it quickly.

Is there a cancellation fee?

No. JJacket does not charge cancellation fees or restocking fees. A cancellation caught before dispatch is refunded in full, including any shipping and tax you paid at checkout.

How do I know my cancellation went through?

We reply within 1 business day confirming whether the order was stopped in time. Until you have that email, treat the order as live. If you have heard nothing after a business day, call +1-510-833-7711.

What if my order has already shipped?

It becomes a return. Accept the delivery, then start a return within 30 days. For a change of mind you pay return postage and the original shipping charge is not refunded. Do not refuse the parcel.

How long does a cancellation refund take?

We issue it within 2 business days of confirming the cancellation. Your bank then takes 3 to 5 business days to post it to your account, which is outside our control.

Can I cancel just one item from my order?

Yes. Tell us which items in your email. If removing an item drops the order below a free-shipping or discount minimum, we recalculate and tell you the new total before doing anything.

Can I cancel a made-to-measure jacket?

Only before cutting begins, usually within 24 hours. Once your measurements have gone to the cutting table the piece cannot be resold, so it cannot be cancelled. Faulty custom work is always covered.

Can I change the size instead of cancelling?

Yes, if the order has not shipped and the size is in stock. Email info@jjacket.com with your order number and the size you want. This is faster than cancelling and reordering.