Last updated: 15 September, 2026

Shipping Policy

How Long Will My Order Take Altogether?

Its answer has two parts: Handling Time and Transit Time. Handling time is how long it takes us to prepare and make it ready to be shipped. Transit time is how long the courier takes to deliver it after shipment. Your estimated delivery time is the total of both.

On the product page and again in your order confirmation, we tell you what category your item is in. If anything changes after you place your order, we’ll email you the same date.

What Is the Duration of the Handling?

For in-stock items: 2 business days. Processing Items – 4 business days.

In those days, we pull the piece, look at the leather and stitching, look at the hardware, fold it in tissue and pack it away. Any orders placed after 2 pm GST will be considered to have been placed the next business day. For orders placed on a Friday or during a public holiday, the count will start the next working day.

Where Are You Shipping From?

Most orders are shipped from our facility in Dubai, United Arab Emirates.

We put this up front because it explains the transit times. Something posted from a warehouse in Ohio takes less time than a jacket crossing from the Gulf to the US. What you get back is a better price for the same grade of leather, which is the whole reason we run the business this way.

Where Do You Ship?

We ship internationally to 180+ countries, including the US and Canada. Delivery to remote destinations within the US, such as Alaska, Hawaii, and other remote areas, may require an additional 2–3 business days.

Shipping to PO boxes, APOs/FPOs, and freight forwarders is not available. For high-value shipments, our couriers may ask for a street address along with a signed proof of delivery.

How Do I Trace My Order?

When your package is shipped from us, you will be sent an email with a tracking number. Tracking can take up to 24 hours to update as the courier has to scan it into their network first.

Using your order number and email address, you can also check progress from the Track Your Order page.

Can You Confirm I Changed My Shipping Address Correctly?

Only before the parcel has been shipped, then immediately email info@jjacket.com with your order number and correct address.

Once a parcel is with the courier, we are unable to redirect it. If the address is incorrect and the parcel is returned to us, we will re-send it once you pay the new postage.

What If My Parcel Is Late?

Transit times are estimates from our couriers and are not guaranteed. Weather, customs inspections and peak season volumes all add days to your delivery, and none of these are within our control.

If your parcel has not moved for 7 business days, contact us. We start a trace with the courier, which usually sorts itself out within 5 to 7 working days. If the parcel is confirmed lost, we will send it out to you again or issue you with a full refund.

What If No One Is Home?

Normally, couriers will make three attempts to deliver before returning the parcel to a local depot or collection point. You will be sent a card or a notification with instructions.

If you fail to collect your parcel within the retention period of the courier, the parcel will be returned to us. If this is the case, we will refund the price of the item less the original shipping charge and any return freight charged to us.

Contact Us About Shipping

Related pages: Return, Refund and Exchange Policy and Order Cancellation Policy.

Frequently Asked Questions